bajee Privacy Policy

01 Introduction and Scope

This Privacy Policy ("Policy") applies to all services, websites, and mobile applications of the bajee platform. By creating an account on bajee, logging in, or starting to use any service, you are considered to have agreed to the terms of this Policy.

bajee believes that user privacy is a fundamental right. For this reason, we are committed to ensuring transparency at every step of data collection, storage, and processing. Reading our Terms and Conditions together with this Privacy Policy will give you a complete picture.

This Policy has been prepared in accordance with the applicable data protection laws and regulations of Bangladesh. If any changes are made, we will post a notice on the platform and update the date on this page.

02 What Information We Collect

Various types of information are collected for the operation of the bajee platform. These are described by category below:

2.1 Registration and Identity Information

Information you provide when opening an account:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for age verification)
• Username and password

No one under the age of 21 is allowed to open an account on bajee. Age is verified at the time of registration to ensure this.

2.2 Financial Information

The following information may be collected to process deposits and withdrawals:

• bKash, Nagad, Rocket, or Upay mobile account number
• Bank account number and bank name (for bank transfers)
• Transaction history and amounts

Financial information is stored using the highest level of encryption technology. This information is not shared with any third party, except where required by law.

2.3 Technical and Usage Information

When you use the bajee website or app, some information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Duration of page visits and navigation patterns
• Cookie and session data

03 Purposes of Data Use

Collected information is used only for specific, lawful purposes. These purposes are described in detail below:

3.1 Service Operation and Improvement

• Account verification and security assurance
• Processing deposits and withdrawals
• Activating bonuses and promotional offers
• Technical improvement of the platform and bug fixes

3.2 Communication and Support

The information you provide is used for communication with bajee's 24/7 live chat and email support team. A record is kept of each support request so that better service can be provided in the future.

3.3 Security and Fraud Prevention

• Detecting and preventing unauthorised access
• Detecting multiple accounts and fraudulent activity
• Measures necessary to prevent financial crime

3.4 Personalised Experience

By analysing your preferences and usage patterns, bajee can show you more relevant games, offers, and notifications. However, you can turn off this personalisation feature at any time.

04 Cookies and Tracking Technology

Cookies and similar technologies are used on the bajee website and app. A cookie is a small text file stored on your device.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember language preferences, theme, and other settings.
• Analytics Cookies: Used to monitor and improve platform usage.
• Advertising Cookies: Used to show relevant advertisements — you can disable these.

4.2 Cookie Control

Most cookies can be rejected by changing your browser settings. However, please note that disabling certain cookies may cause some features of the platform to not work properly.

05 Data Sharing and Disclosure

bajee never sells your personal information to third parties for commercial purposes. However, information may be shared in certain circumstances:

5.1 Service Providers

Trusted third-party services may be used for payment processing, technical infrastructure, and customer support. These organisations may only use the information for specified purposes and are obligated to maintain confidentiality.

5.2 Legal Obligations

bajee may be required to disclose information in compliance with a valid order or directive from Bangladesh's legal authorities, or to comply with a court order.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may also be transferred. In such cases, users will be notified in advance.

06 Data Security Measures

bajee uses industry-standard technology and practices to protect your information. The key components of our security measures are listed below:

• SSL Encryption: SSL/TLS technology is used for all data transmission, keeping data transfers fully encrypted.
• Firewall and Access Control: Servers are protected by advanced firewalls, and only authorised staff can access specific data.
• Two-Factor Verification (OTP): OTP verification is used for login and important transactions.
• Regular Security Reviews: System security is regularly tested and any vulnerabilities are resolved quickly.
• Data Backup: Data is regularly backed up in a secure location so that information is not lost in the event of a technical issue.

However, it is not possible to guarantee that any data transmitted or stored over the internet is completely secure. While bajee takes all reasonable steps, users are advised to remain aware of potential risks.

07 Your Rights

As a registered user of the bajee platform, you hold the following rights:

7.1 Right of Access

You may request a copy of the information stored about you from bajee at any time. Upon receiving such a request, we will provide it within a reasonable time.

7.2 Right to Rectification

If there is any error in your stored information, it can be corrected directly from account settings or through the support team.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

7.4 Right to Object to Processing

You may object to the processing of your information for marketing communications or profiling purposes. Sending this request to bajee's support team will result in prompt action.

7.5 Right to Withdraw Consent

You may withdraw consent for processing carried out on the basis of your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

As part of building responsible gaming habits, our Responsible Gaming section also provides the option to temporarily suspend or limit your account.

08 Data Retention Period

bajee retains information only for as long as necessary. The retention period is determined based on the following factors:

• The necessity of the information for providing the service
• Legal or regulatory obligations
• The possibility of dispute resolution or contract enforcement

Even after an account is closed, certain information may be retained for up to five years due to legal obligations. After this, the information is securely deleted or anonymised.

09 Protection of Minors

bajee strictly prohibits the registration and use of services by anyone under the age of 21 (for ages 21+). Age is verified at the time of registration and additional verification may be requested later if there is any suspicion.

If it becomes known that a minor has provided information, bajee will immediately close that account and delete the related information. To learn more about bajee, please visit the About Us page.

10 Policy Changes and Updates

bajee may update this Privacy Policy from time to time. In the event of changes:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notice will be displayed on the platform.
• Continued use of the platform after changes will be considered as acceptance of the new policy.

You are advised to review this page regularly. If you object to any change, please stop using the platform and request account closure.

11 Contact and Complaints

To submit any questions, requests, or complaints regarding this Privacy Policy, please contact bajee's support team:

• Live Chat: Available 24/7, in Bengali and English
• Email: [email protected]

We are committed to responding within a reasonable time after receiving a request. For general questions, you may find quick answers by checking our FAQ section.

This Privacy Policy applies to users of the bajee platform. It is a legal document and by using bajee's services, you are considered to have accepted its terms.